SnagBane End User Licence Agreement and Terms of Service
Version 2026-10-28
This agreement ("Agreement") is between the developer and owner of SnagBane ("SnagBane", "we", "us", the "Licensor") and the organisation or person that downloads, installs or uses SnagBane ("you", the "Customer"). By installing, updating or using SnagBane, or by clicking "I accept", you agree to this Agreement. If you accept on behalf of an organisation, you confirm that you may bind it.
In short: SnagBane is proprietary software. The Community edition is free to use inside your organisation; the Enterprise edition needs a paid Subscription. The server code ships in readable form so you can inspect and security-review it, but that does not make it open source: you may not redistribute it, resell it, offer it to others as a service or get around its licence checks.
1. Definitions
- Software: SnagBane in any edition and version, including its source code, compiled assets, updates and documentation.
- Community edition: the Software without the Enterprise module, available free of charge.
- Enterprise module: the additional code in the
enterprise/folder of the Enterprise edition (Microsoft 365, Google Workspace, Okta and related features). - Enterprise edition: the Community edition together with the Enterprise module, available with a paid subscription ("Subscription").
- Services: our update and licensing services, which offer signed updates and check licences.
- Installation: one running copy of the Software serving one production site address, together with its database. Staging or test copies on non-public addresses that are not used in production do not count as additional Installations.
2. Licence
2.1 Community edition. We grant you a free, non-exclusive, non-transferable licence to install and use the Community edition on any number of Installations for your own organisation's internal purposes, including commercial use inside your organisation.
2.2 Enterprise edition. For as long as your Subscription is active and paid, we grant you a non-exclusive, non-transferable licence to install and use the Enterprise edition on one Installation per licence for your own organisation's internal purposes, and to receive updates and support for it.
2.3 Code. The server-side code of the Software (PHP) is delivered in readable form; the parts that run in the browser are delivered compiled. You may read, inspect, audit and security-test the code of your own Installations, and you may apply a change to your own Installation where it is needed to fix a bug or a security problem until we ship a fix. Report security problems to us as described in the documentation.
2.4 No sale. The Software and the Services are licensed, not sold. We keep all rights, title and intellectual property in them. Everything not expressly granted is reserved.
2.5 Open-source components. The Software includes third-party open-source components (for example the Laravel framework and Vue). They remain under their own licences, which are listed in the Software's composer.lock and package-lock.json files; nothing in this Agreement limits your rights under those licences for those components.
3. What you may not do
Unless we have agreed otherwise in writing, you may not, and may not allow anyone else to:
a) copy, publish, distribute, sell, resell, rent, lease or sublicense the Software, or any part of its source code, except for backups and copies of your own Installations;
b) offer the Software to third parties as a hosted or managed service, except a service for your own organisation. If you run SnagBane for your clients (for example as a managed service provider), each client's Installation needs its own paid licence, unless we have agreed otherwise;
c) modify, adapt or create derivative works of the Software, other than the changes allowed in section 2.3. Allowed without restriction: configuration through the administration pages and the .env file, your own content, forms, portals, branding, translations and wording through the administration pages, and your own integrations that use the documented API or webhooks;
d) remove, disable, bypass or tamper with the licence check, the update signature check or edition limits, or use the Enterprise module without a valid licence;
e) use one Enterprise licence for more Installations than it covers, or share a licence key;
f) use the source code, or parts of it, to build or train a product or service that competes with SnagBane;
g) remove or change licence, copyright or trademark notices in the Software;
h) use the Software in breach of law or to infringe the rights of others.
4. Breach
4.1 If you breach section 3, we may, at our option: (a) stop providing updates, downloads and support for the affected Installation and for any other licence held by you, permanently; (b) revoke the affected licence keys; and (c) terminate this Agreement, with notice to the email address known to us.
4.2 A breach of section 3 is a material breach. Fees already paid are not refunded when we act under section 4.1, to the extent the law allows.
4.3 Our rights under this section are in addition to any other rights we have under law, including claims for damages and injunctive relief.
4.4 A modified copy of the Software is not supported. We may decline support or updates through the Services for a copy that differs from the files we shipped until it is restored to an unmodified release.
5. Subscriptions, payment and refunds
5.1 Enterprise Subscriptions are sold by our reseller and merchant of record, Freemius, Inc., under its terms of sale, which also cover payment, taxes and invoices.
5.2 Subscriptions renew automatically for the same period unless you cancel before the renewal date. When a Subscription ends, the Enterprise features that need a licence stop as described in the Software's documentation; your forms, responses and data remain yours and remain available.
5.3 Refunds: you may ask for a refund within 14 days of your first purchase of a Subscription, provided you have not breached this Agreement; refunds are handled by Freemius. Renewals are not refundable except where the law requires it. Nothing in this Agreement limits refund or withdrawal rights that consumer law gives you and that cannot be excluded.
6. Your data
6.1 SnagBane is self-hosted. Your forms, responses, files and users are stored on your servers and are not sent to us. You are the controller of that data and responsible for its lawful processing, backups and security, and for the third-party services (such as Microsoft 365 or Google Workspace) you connect.
6.2 The Software contacts our services only to check licences and updates. For this it sends the licence key and installation identifier, the site address, the edition, the Software and PHP versions and, when an Enterprise licence is activated, the name and email of the administrator who activates it. We use this data only to provide licensing, updates and support.
7. Updates and support
7.1 During an active Subscription you receive updates for the Enterprise edition and email support on a reasonable-efforts basis. We may change, add or remove features in updates. Community users receive updates through the Services free of charge for as long as we choose to provide them.
7.2 Continuity. If we permanently stop offering the Services, we will first publish a final update that lets the version you are running keep working, with the Enterprise features you paid for, without the licence service, so that customers with an active Subscription are not left without a working system.
8. Warranty
The Software and the Services are provided "as is". To the maximum extent permitted by law we give no warranty of any kind, express or implied, including fitness for a particular purpose, uninterrupted or error-free operation, or compatibility with third-party services, whose behaviour we do not control.
9. Liability
9.1 To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, loss of data, profits, revenue or business, however caused.
9.2 Our total liability under this Agreement is limited to the fees you paid us for the Software in the 12 months before the event giving rise to the claim (or EUR 100 for the Community edition).
9.3 Nothing in this Agreement limits liability that cannot be limited by law, such as liability for intent or gross negligence.
10. Term and termination
This Agreement applies from your first installation or use. You may end it at any time by uninstalling the Software. Sections 3, 4, 6.1, 8, 9, 11 and 12 survive termination.
11. General
11.1 This Agreement is governed by the laws of the country in which the Licensor is established or resident, excluding its conflict-of-law rules and the UN Convention on the International Sale of Goods. The courts competent for the Licensor's place of establishment or residence have exclusive jurisdiction, unless mandatory consumer law gives you the right to sue in your own country. Freemius, as merchant of record, can put you in contact with the Licensor for any legal notice.
11.2 We may update this Agreement. The version in force is published at /terms in every Installation and shipped with the Software. Installing an update or continuing to use the Software after a new version was presented to you means you accept that version.
11.3 If a provision is invalid, the rest of the Agreement stays in force and the invalid provision is replaced by a valid one that comes closest to its purpose.
11.4 This Agreement, together with Freemius's terms of sale for payments, is the entire agreement about the Software.
12. Name and logo
"SnagBane" and the SnagBane logo are our trademarks. This Agreement grants no right to use them for another product or service; you may refer to SnagBane by name, for example to say that your integration works with it.
Contact: through the support contact in your Freemius account or purchase receipt.